FAQ

How can it be legal to prescribe medications online? Are there a lot of companies that do this? How can I be sure that I’m getting sound medical advice? How does the online consultation work? May I place an order for my spouse or significant other? What types of medication does KwikMed.com offer? Is there a processing or consultation fee? Will insurance cover my order? What is the difference between a new order and a refill order? May I transfer my prescription to another pharmacy?   May I have my prescription filled at another pharmacy? What is the return policy? What does the package look like?   How are orders filled? How can it be legal to prescribe medications online? KwikMed.com operates under an agreement with the Utah State Department of Occupational and Professional Licensing and the Utah State Boards of Pharmacy, Medicine and Osteopathy to offer patients expert medical advice with full confidentiality and lower costs to deal with issues that many individuals find embarrassing, such as erectile dysfunction and hair loss. All prescriptions are provided only by licensed physicians who approve medications based on a detailed medical assessment and, whenever necessary, personalized follow-up through e-mail and phone communication. Back to top. Are there a lot of companies that do this? KwikMed.com is the ONLY company specifically licensed to prescribe medications through an online diagnosis. KwikMed.com's unique medical assessment software and its unique policies and procedures have been scrutinized by regulators in the State of Utah and has been approved to facilitate online diagnosis. KwikMed.com spent 14 months working with regulators and medical experts to develop a safe and effective model for online medicine. Back to top. How can I be sure that I’m getting sound medical advice? KwikMed.com follows a detailed procedure before granting a prescription. The online diagnostic assessment used by physicians to diagnose patients is far more thorough than any list of questions a doctor asks a patient during a routine visit. All prescriptions are dispensed only by physicians who are fully licensed by the appropriate authorities in their state of residence. These doctors go beyond regulatory requirements by examining each patient file for a broad range of related medical issues, such as anxiety and depression. Back to top. How does the online consultation work? You will be asked to complete a detailed assessment outlining your medical history and any current medical conditions or medications you may be taking. Beginning with general questions, the assessment increasingly focuses on issues particular to each patient. The questions are similar to those asked by physicians during office visits, yet far more detailed. The physician reviewing your medical history, as well as the pharmacist filling the prescription, may contact you for further details and/or decline your request for a prescription based on the information provided. KwikMed.com does not charge for its online medical consultation. However, if you already have a prescription from your doctor for the medications offered, please fax it to us. We will contact your physician directly to verify the prescription and then fill it. Back to top. May I place an order for my spouse or significant other? The patient must always be the person to complete the online diagnostic medical assessment. Our systems collect a complete patient medical history in order for our physicians to make a diagnosis and to prescribe a treatment. Please be sure that the person completing the online medical assessment is the patient. Back to top. What types of medication does KwikMed.com offer? We only carry medications that can be safely prescribed without a face-to-face evaluation and delivered at a significant cost savings to you. Our current offerings cover drugs that people may have trouble ordering elsewhere. Besides the convenience, medications such as Viagra® and Propecia® often cause patients unnecessary embarrassment at their local pharmacy. By being able to purchase these drugs safely and legally online and have them shipped directly to your home, that embarrassment is easily avoided. We encourage you to check back often as our selection of prescription drugs may expand. Please feel free to contact us to suggest drugs you would like to see us carry in the future. Back to top. Is there a processing or consultation fee? KwikMed.com does not charge you a consultation or processing fee. Costs associated with having a physician review your medical history, having a pharmacy fulfill your prescription and all associated processing costs are built into the cost of the medication. We do everything possible to keep these costs to a minimum and pass the savings on to you. Back to top. Will insurance cover my order? We offer the best possible price and most legitimate products to our customers, but we do not accept insurance as payment. We only offer medicine from Pfizer®, Merck®, Bayer Healthcare®, GlaxoSmithKline® and Lilly ICOS® dispensed by licensed pharmacists and prescribed by licensed physicians. You need to contact your insurance company directly to determine whether or not it will reimburse you for your order through KwikMed.com. Back to top. What is the difference between a new order and a refill order? A new order is any first-time order that you place through KwikMed.com. If you have ordered a specific product from us in the past and have previously had our physicians review your medical history and issue a prescription, you are refilling a prescription. Original prescriptions are valid for one year. If you are refilling an order, you may be asked to complete an abbreviated version of the online diagnostic assessment that you filled out when you ordered your original prescription. If your prescription is older than a year, you will be asked to complete the full version of the online diagnostic assessment again. Back to top.   May I transfer my prescription to another pharmacy? You may transfer your prescription to another pharmacy at any time, however please be aware that typically prescriptions written by physicians associated with KwikMed.com allow for no refills. KwikMed.com physicians decide whether or not to issue a prescription allowing for additional refills however KwikMed.com physicians typically want patients to complete another online assessment (one that asks specific questions about your experience with the medication) before writing an additional prescription. There is never any charge for this additional consultation. Costs associated with having a physician review your medical history, having a pharmacy fulfill your prescription and all associated processing costs are built into the cost of the medication. Back to top.   May I have my prescription filled at another pharmacy? If you chose to have your online prescription filled at another pharmacy and you have no refills available to you on your current prescription, please contact customer service before you place your order. KwikMed.com will charge you $60 for the online consultation and processing, which is normally built into the cost of your total order with KwikMed.com. Back to top. What is the return policy? Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us and we will refer your question to the pharmacy and/or physician who wrote your prescription, or to our customer service department. In addition, you may e-mail the pharmacy or physician directly using our secure e-mail system by logging on to your account. The secure e-mail system assures you of privacy. Back to top. What does the package look like? Your privacy is very important to us, and for that reason we do not indicate the contents of the package on its label. We ship using Federal Express and USPS Express envelopes. The return address on the envelope displays the name and address of the pharmacy that shipped your product. Because we require an adult signature upon delivery, many of our customers ship their order to a work address so that they will be present to sign for the package. Back to top. How are orders filled? All orders originating in North America are filled from a U.S. licensed pharmacy with licensed US pharmacists. We outsource fulfillment in other parts of the world. For example, in Europe we have outsourced fulfillment to a company based in the EU. Back to top.

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