Q: What is a Video Consultation?
A: Our web based system uses secure, private, high-quality streaming video between you and our licensed physicians. Our licensed physicians can diagnose your symptoms, prescribe medication and send electronically prescriptions to our closed door pharmacy for delivery directly to you.
Q: What should I expect during my Video Consultation?
A: After completing your order online, you will be prompted to have a conversation with a physician using Video Consultation technology. The physician will briefly review your medical history with you, verify certain information and inquire whether you have any specific questions. Video Consultations are fast and efficient and may take just a few minutes. At the end of your Video Consultation, the physician will determine whether or not to issue a prescription, submit it electronically to our pharmacy (unless you specify otherwise) and your order will be processed and shipped directly to you.
- Select the product you wish to purchase
- Complete the free online medical assessment by answering computer generated questions.
Q: Why do some states require me to have a Video Consultation while other states don't?
A: State regulations differ and some states require a video conference call between physician and patient before the physician can treat and approve a prescription. Other states require us to obtain a prescription from your local physician. Other states only require that you complete our software generated online medical assessment questions. As soon as you tell us where you live, we can let you know the process to order from us. We've made the process simple and easy to follow. If your state requires a Video Consultation, once you have placed your order for a specific medication, we will direct you to have a Video Consultation, where you will have a quick video call with a physician. You will also have the option to schedule the video call when it's convenient for you. If your prescription is approved, we process payment and your medication will be shipped in discreet package. Your privacy is important to us.
Q: When I refill, do I need to have a Video Consultation?
A: No, reordering is now easier than ever. You will only need to have a Video Consultation once a year unless otherwise directed by your physician.
Q: How do I reorder?
A: Assuming you live in a state that requires a Video Consultation and you have had a Video Consultation in the past year, the re-order process is simple. To reorder simply login to KwikMed account, select the quantity of medication, confirm billing, shipping and payment information and that's it.
Q: Can I set up auto-refill?
A: Yes. If the prescription you have requested is available for auto-refill you will have the opportunity to enroll upon check out or at any time under the AutoRefill tab within your account.
Q: What technical requirements do I need to have a video conference?
A: Our Video Consultation works on almost all devices. You can use your iphone, android phone, ipad, tablet or desktop with webcam (at least 1.3 megapixels) and microphone (most webcams already have microphone built in). If you prefer to have a visit from your computer (which has a webcam), log in to your account at KwikMed and see a physician in minutes. You can also schedule a Video Consultation for a later date.
Q: How are prescriptions sent to pharmacy?
A: After the physician has approved your prescription, it is sent electronically to the pharmacy using HIPPA compliant encrypted software. Our licensed closed door pharmacy will package your order discretely and ship it directly to you.
Q: Do you have physicians available anytime?
A: No. Currently physicians are available for immediate response during these hours:
Mon 7:00 AM to 7:00 PM
Tue 7:00 AM to 7:00 PM
Wed 7:00 AM to 7:00 PM
Thu 7:00 AM to 7:00 PM
Fri 7:00 AM to 7:00 PM
Sat 10:00 AM to 12:00 PM
Sun 10:00 AM to 12:00 PM
(Times displayed in Pacific Time)
Q: In those states that do not require a Video Consultation, is KwikMed licensed to prescribe online?
A: KwikMed operates pursuant to Utah State Law 58-83 and R156-83 and has been licensed by the Utah Division of Occupational and Professional Licensing to facilitate the prescribing of specific medications using an online diagnostic consultation. The following medications have been approved to be offered online thru 58-83 and R156-83: Viagra®, Cialis®, Levitra®, Propecia®, hormone-based contraceptives, and Chantix®. All prescriptions are written by licensed Physicians who prescribe medications based on a detailed medical assessment and, whenever necessary, personalized follow-up through e-mail and phone communication. For those states that require a video interaction between patient and physician prior to prescription being issued, we are now pleased to offer our Video Consultation service.
Q: Are there other companies prescribing online?
A: Since December 2002, KwikMed has operated pursuant to an agreement with the State of Utah and in 2010 KwikMed was granted a license by the Utah Division of Occupational and Professional Licensing. Few companies have been willing or able to meet the very strict requirements of Utah law. All medications are dispensed from a licensed and regulated Utah pharmacy.
There are many unregulated companies selling medications online. Many of these companies are located outside the U.S. in places like China, India and Saudi Arabia. There is no way for a consumer to know the safety and efficacy of those medications. KwikMed is licensed and regulated in Utah, and you can be assured that the medications you receive from us are 100% authentic with traceable pedigree, manufactured in the U.S., prescribed by licensed Physicians delivered to your door overnight.
Q: How can I be sure that I'm getting sound medical advice?
A: KwikMed and its licensed Physicians follow a detailed protocol before writing a prescription. We believe our online diagnostic assessment and our newly launched Video Consultation technology, used by our Physicians to diagnose patients is more thorough than the list of questions a doctor typically asks a patient during a routine visit.
Q: How does the online consultation work?
A: You will be asked to complete a detailed assessment outlining your medical history and any current medical conditions you have and also to list any medications you may be taking. Beginning with general questions, the assessment increasingly focuses on issues particular to each patient. The Physician reviewing your medical history, as well as the dispensing Pharmacist, may contact you for further details and/or decline your request for a prescription based on the information you provide. KwikMed does not charge for its online medical consultation.
Q: May I place an order for my spouse, friend or significant other?
A: No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history in order for our Physicians to make a diagnosis and to prescribe a treatment and it needs to be obtained directly from the patient.
Q: What are the most common conditions you treat?
A: KwikMed offers medications that can be safely prescribed without a face-to-face evaluation and that can be delivered at a significant cost savings to you. Besides the convenience of ordering online from KwikMed, medications such as Viagra®, Cialis®, Levitra®, Propecia®, hormone-based contraceptives and Chantix® often cause patients unnecessary embarrassment at their local pharmacy. By being able to purchase these drugs safely and legally online and ship them directly to your home, that embarrassment is easily avoided. We encourage you to check back often as our selection of prescription drugs may expand. Please feel free to contact us to suggest medications you would like to have us sell.
Q: Is there a processing or consultation fee?
A: No, KwikMed does not charge a consultation or processing fee if we fulfill your prescription. Costs associated with having a Physician review your medical history, having our pharmacy fulfill your prescription, and all associated processing costs are built into the cost of the medication. We do everything possible to keep these costs to a minimum and pass the savings on to you. If you request the prescription to be filled at a different pharmacy there is a $120.00 processing fee.
Q: Do you offer insurance as a payment?
A: No, we do not accept insurance as payment; however, you should contact your insurance company to determine if they will reimburse you for the medications you are purchasing.
Q: Do you accept Flex Spending Accounts (FSA) or Health Reimbursement Arrangement (HSA) cards?
A: Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payments.
Q: What is the difference between a new order and a refill order?
A: A new order is any first-time order that you place through KwikMed. If you have ordered a specific product from us in the past and have previously had our Physicians review your medical history and issue a prescription, you are refilling a prescription. Original prescriptions are valid for one year. If you are refilling an order, you will be asked to complete an abbreviated version of the online diagnostic assessment that you completed when you ordered your original prescription. If your prescription is older than one year, you will be asked to complete the full version of the online diagnostic assessment. If you are located in a state which requires for you to have a Video Consultation, you will not need a second Video Consultation for one year and can refill your prescription multiple times during the year.
Q: May I have my prescription filled at another pharmacy?
A: Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. At KwikMed the cost for a Physician to review your medical history and for a pharmacy to dispense your prescription are built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.
Q: What is the return policy?
A: Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us and we will refer your question to the pharmacy and/or Physician who wrote your prescription, or to our customer service department. In addition, you may e-mail the pharmacy or Physician directly using our secure e-mail system by logging-in to your account. The secure e-mail system assures your privacy.
If you believe you have received an incorrect medication; please do not take the medication and contact Customer Service immediately, and then KwikMed will address the error.
Q: What does the package look like?
A: Your privacy is very important to us, and for that reason we do not indicate the contents of the package on its label. We ship using Federal Express and USPS Express envelopes. The return address on the envelope displays the name and address of the pharmacy that shipped your product. Because we generally require an adult signature upon delivery, many of our customers ship their order to a work address where someone is available to sign for the package.
Q: What if I my package is damaged or compromised when I receive it?
A: In the event you have received your package damaged or compromised, please contact the pharmacy at the number provided on the prescription label.
Q: How can I be sure KwikMed is selling authentic drugs?
A: We are a Utah licensed and regulated pharmaceutical services company providing prescriptions online pursuant to Utah Statue 58-86 and R156-83. We purchase all of our medications from nationally recognized distributors. Every tablet we sell can be traced to the manufacturer.
Q: What is the proper way to dispose of medications I don't use?
A: The FDA provides a helpful guide on how to properly dispose of unused medications. For more information visit FDA Unused Medicine Guide.
Q: What will appear on my credit card statement?
A: Your credit card statement will display the charge as either:
"KM-PCM Pharmacy.com" or "Bella Brands LLC." If you have any questions please call 877-594-5633.
Q: What states does KwikMed serve?
A: KwikMed is able to serve the following states AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY. If your state is not listed you can sign up for notifications here or check back to see if your state has been added to the list. Please note we are not able to ship Erectile Dysfunction medications to the states of Minnesota, North Dakota or South Carolina.
KwikMed in the NewsWatson Pharmaceuticals
December 1, 2010
Watson Launches ella(R) (ulipristal acetate) Emergency Contraceptive
January 5, 2010
In Utah, a push to expand online prescriptions nationwide
Salt Lake Tribune
January 05, 2010
Utah to regulate online RXs?
US News & World Report
October 27, 2008
Ordering Medications Online...
US News & World Report
On Men blog
October 24, 2008
Ordering Viagra Online...
October 22, 2008
KwikMed's Online Patient Diagnosis...
Mayo Clinic Proceedings
August 1, 2008
Safety of Prescribing...
March 1, 2006
The Right Rx
The New York Times
October 24, 2005
Pharmacies Endorse Crackdown on Fraud
The Wall Street Journal
November 16, 2004
Online Dispenser of Drugs Wants Some Respect
March 22, 2006
Buying Prescriptions Over the Net
Larry's World Interview with Peter Ax